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Privacy Policy

Last Updated: July 4, 2026

Dentist On Kingsway (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit dentistonkingsway.com (the “Website”) or contact our office. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

Personal health information collected in the course of providing dental care is addressed separately in our Privacy of Personal Health Information notice.

Information We Collect

Information you provide

When you complete a contact or appointment-request form, call us, use our chat/messaging widget, or otherwise communicate with us, we may collect your name, email address, telephone number, and any information you choose to include in your message.

Information collected automatically

When you visit the Website, our servers and third-party tools may automatically collect your IP address, browser and device type, pages viewed, referring URLs, and similar usage data through cookies and comparable technologies.

How We Use Information

  • To respond to your inquiries and requests;
  • To schedule, confirm, and manage appointments;
  • To operate, maintain, secure, and improve the Website and our services;
  • To send you information about our services where you have consented or where permitted by law;
  • To comply with legal obligations and protect our rights.

Consent

By providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the information below.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect certain features.

Analytics Services

We use the following third-party services, each of which operates under its own privacy policy:

  • Google Analytics and the Google tag / Google Tag Manager (provided through Google Site Kit) — to measure and analyze Website traffic and usage. See Google’s Privacy Policy.
  • Microsoft Clarity — to understand how visitors interact with the Website through usage metrics, heatmaps, and session replay. See the Microsoft Privacy Statement.
  • Chat / messaging widget — when you use the on-site chat or messaging buttons, the information you submit is processed to route your inquiry to our team.

Your Choices and Opt-Out Rights

Disclosure of Personal Information

We do not sell your personal information. We may disclose personal information to service providers who assist us in operating the Website or our practice (under appropriate safeguards), or where required or permitted by law. Some service providers may store or process information outside of Canada, in which case it may be subject to the laws of those jurisdictions.

Safeguards and Retention

We maintain reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. We retain personal information only as long as necessary for the purposes described or as required by law. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

Subject to limited exceptions under PIPEDA and BC PIPA, you have the right to access the personal information we hold about you and to request correction of inaccurate or incomplete information. To make a request, contact us using the information below.

Children’s Privacy

The Website is intended for a general audience. We do not knowingly collect personal information from children through the Website without the consent of a parent or guardian.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the “Last Updated” date above reflects the most recent revision.

Questions, Concerns, and Complaints

If you have questions or concerns about this Policy or our handling of your personal information, please contact us first. You also have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada.

Contact Us

Dentist On Kingsway
2249 Kingsway, Vancouver, BC V5N 2T6
Phone: 604-558-2442
Email: info@dentistonkingsway.com
Contact form: dentistonkingsway.com/contact-us

Personal Health Information

Last Updated: July 4, 2026

Dentist On Kingsway collects, uses, and discloses personal health information in the course of providing dental care. This notice explains our practices regarding your personal health information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

What Is Personal Health Information?

Personal health information includes information about your oral and general health history, examinations, diagnoses, radiographs and images, treatments, prescriptions, referrals, and related billing, insurance, and payment information.

How We Collect Your Information

We collect personal health information directly from you (for example, through medical/dental history forms and conversations with our team), and, with your consent or as permitted by law, from other sources such as referring or treating health professionals, dental laboratories, and your insurers.

How We Use and Disclose Your Information

  • Treatment: to provide, coordinate, and manage your dental care, including sharing information with dentists, specialists, laboratories, and other health professionals involved in your care;
  • Payment: to bill and collect payment, including submitting claims to your dental plan or insurer and verifying coverage;
  • Practice operations: for appointment scheduling and reminders, recalls, quality improvement, staff training, and general administration;
  • As required or permitted by law: including responses to court orders, regulatory requirements of the College of Dental Surgeons / applicable regulatory college, public-health obligations, or to reduce a significant risk of serious harm.

We do not sell your personal health information, and we will not use or disclose it for purposes beyond those described here without your consent.

Your Consent

We collect, use, and disclose your personal health information with your knowledge and consent, except where the law permits or requires otherwise. You may withdraw your consent at any time, subject to legal or professional restrictions and reasonable notice; withdrawing consent may affect our ability to provide care.

Safeguards

We protect your personal health information with administrative, technical, and physical safeguards appropriate to its sensitivity, including restricted access, secure storage, and staff privacy training.

Retention

We retain dental records for at least the periods required by our regulatory college and applicable law, and destroy them securely when they are no longer required.

Your Rights

  • Access: you may request access to your dental records, subject to limited exceptions under PIPA and PIPEDA;
  • Correction: you may request correction of information you believe is inaccurate or incomplete;
  • Questions and complaints: you may raise any concern about our privacy practices with us directly.

Complaints

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada. You will not be penalized for raising a concern.

Contact / Privacy Contact

To exercise your rights or ask questions about this notice, contact:

Dentist On Kingsway
2249 Kingsway, Vancouver, BC V5N 2T6
Phone: 604-558-2442
Email: info@dentistonkingsway.com
Contact form: dentistonkingsway.com/contact-us

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